The study of innovation postage to the customers satisfaction: DHL case study

• 主要な著者: Loh, Hui Ping, Lee, Michelle Yee Kuan, Lee, Siow Wei, Ma, Ke Xin, Yow, Jia Qi, Mohd Saifudin, Adam
• フォーマット: Conference or Workshop Item
• 言語: English
• 出版事項: 2015
• 主題: HD28 Management. Industrial Management
• オンライン･アクセス: http://repo.uum.edu.my/19374/1/STMLgoGreen%202015%20874_883.pdf; http://repo.uum.edu.my/19374/; https://issuu.com/fadhilahmatyamin/docs/stmlgogreenabstractbook

Innovation postage is an application of information, system or data that are related to shipment in deriving higher customer satisfaction. Therefore, new services are required to replace the existing requirement for improvement in postage industry.Through some resources, there are several issues ide...