The study of innovation postage to the customers satisfaction: DHL case study

• Main Authors: Loh, Hui Ping, Lee, Michelle Yee Kuan, Lee, Siow Wei, Ma, Ke Xin, Yow, Jia Qi, Mohd Saifudin, Adam
• Format: Conference or Workshop Item
• Language: English
• Published: 2015
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/19374/1/STMLgoGreen%202015%20874_883.pdf; http://repo.uum.edu.my/19374/; https://issuu.com/fadhilahmatyamin/docs/stmlgogreenabstractbook

Innovation postage is an application of information, system or data that are related to shipment in deriving higher customer satisfaction. Therefore, new services are required to replace the existing requirement for improvement in postage industry.Through some resources, there are several issues ide...