The study of innovation postage to the customers satisfaction: DHL case study
Innovation postage is an application of information, system or data that are related to shipment in deriving higher customer satisfaction. Therefore, new services are required to replace the existing requirement for improvement in postage industry.Through some resources, there are several issues ide...
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my.uum.repo.193742016-11-14T00:59:49Z http://repo.uum.edu.my/19374/ The study of innovation postage to the customers satisfaction: DHL case study Loh, Hui Ping Lee, Michelle Yee Kuan Lee, Siow Wei Ma, Ke Xin Yow, Jia Qi Mohd Saifudin, Adam HD28 Management. Industrial Management Innovation postage is an application of information, system or data that are related to shipment in deriving higher customer satisfaction. Therefore, new services are required to replace the existing requirement for improvement in postage industry.Through some resources, there are several issues identify in postage service such as quality service, costing, training personal, and new information technology.In the light of improving the customer satisfaction in the postage sector, the research aims to look into the effectiveness of Global Positioning System tracking on website online tracking system, examine the effectiveness of Global Positioning System tracker on shipment information, and investigate the effectiveness of Global Positioning System tracker to the latest data accuracy of shipment information that can influence the customer satisfaction. This research focuses on DHL Company in Malacca for the study. 2015-12-08 Conference or Workshop Item PeerReviewed application/pdf en http://repo.uum.edu.my/19374/1/STMLgoGreen%202015%20874_883.pdf Loh, Hui Ping and Lee, Michelle Yee Kuan and Lee, Siow Wei and Ma, Ke Xin and Yow, Jia Qi and Mohd Saifudin, Adam (2015) The study of innovation postage to the customers satisfaction: DHL case study. In: Symposium on Technology Management and Logistics (STMLGoGreen), 8-9 December 2015, Universiti Utara Malaysia. https://issuu.com/fadhilahmatyamin/docs/stmlgogreenabstractbook |
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HD28 Management. Industrial Management Loh, Hui Ping Lee, Michelle Yee Kuan Lee, Siow Wei Ma, Ke Xin Yow, Jia Qi Mohd Saifudin, Adam The study of innovation postage to the customers satisfaction: DHL case study |
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Innovation postage is an application of information, system or data that are related to shipment in deriving higher customer satisfaction. Therefore, new services are required to replace the existing requirement for improvement in postage industry.Through some resources, there are several issues identify in postage service such as quality service, costing, training personal, and
new information technology.In the light of improving the customer satisfaction in the postage
sector, the research aims to look into the effectiveness of Global Positioning System tracking on website online tracking system, examine the effectiveness of Global Positioning System tracker on shipment information, and investigate the effectiveness of Global Positioning System tracker to the latest data accuracy of shipment information that can influence the customer satisfaction. This research focuses on DHL Company in Malacca for the study. |
format |
Conference or Workshop Item |
author |
Loh, Hui Ping Lee, Michelle Yee Kuan Lee, Siow Wei Ma, Ke Xin Yow, Jia Qi Mohd Saifudin, Adam |
author_facet |
Loh, Hui Ping Lee, Michelle Yee Kuan Lee, Siow Wei Ma, Ke Xin Yow, Jia Qi Mohd Saifudin, Adam |
author_sort |
Loh, Hui Ping |
title |
The study of innovation postage to the customers satisfaction: DHL case study |
title_short |
The study of innovation postage to the customers satisfaction: DHL case study |
title_full |
The study of innovation postage to the customers satisfaction: DHL case study |
title_fullStr |
The study of innovation postage to the customers satisfaction: DHL case study |
title_full_unstemmed |
The study of innovation postage to the customers satisfaction: DHL case study |
title_sort |
study of innovation postage to the customers satisfaction: dhl case study |
publishDate |
2015 |
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http://repo.uum.edu.my/19374/1/STMLgoGreen%202015%20874_883.pdf http://repo.uum.edu.my/19374/ https://issuu.com/fadhilahmatyamin/docs/stmlgogreenabstractbook |
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