The study of innovation postage to the customers satisfaction: DHL case study

• المؤلفون الرئيسيون: Loh, Hui Ping, Lee, Michelle Yee Kuan, Lee, Siow Wei, Ma, Ke Xin, Yow, Jia Qi, Mohd Saifudin, Adam
• التنسيق: Conference or Workshop Item
• اللغة: English
• منشور في: 2015
• الموضوعات: HD28 Management. Industrial Management
• الوصول للمادة أونلاين: http://repo.uum.edu.my/19374/1/STMLgoGreen%202015%20874_883.pdf; http://repo.uum.edu.my/19374/; https://issuu.com/fadhilahmatyamin/docs/stmlgogreenabstractbook

Innovation postage is an application of information, system or data that are related to shipment in deriving higher customer satisfaction. Therefore, new services are required to replace the existing requirement for improvement in postage industry.Through some resources, there are several issues ide...