The study of innovation postage to the customers satisfaction: DHL case study

Innovation postage is an application of information, system or data that are related to shipment in deriving higher customer satisfaction. Therefore, new services are required to replace the existing requirement for improvement in postage industry.Through some resources, there are several issues ide...

وصف كامل

محفوظ في:
التفاصيل البيبلوغرافية
المؤلفون الرئيسيون: Loh, Hui Ping, Lee, Michelle Yee Kuan, Lee, Siow Wei, Ma, Ke Xin, Yow, Jia Qi, Mohd Saifudin, Adam
التنسيق: Conference or Workshop Item
اللغة:English
منشور في: 2015
الموضوعات:
الوصول للمادة أونلاين:http://repo.uum.edu.my/19374/1/STMLgoGreen%202015%20874_883.pdf
http://repo.uum.edu.my/19374/
https://issuu.com/fadhilahmatyamin/docs/stmlgogreenabstractbook
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الوصف
الملخص:Innovation postage is an application of information, system or data that are related to shipment in deriving higher customer satisfaction. Therefore, new services are required to replace the existing requirement for improvement in postage industry.Through some resources, there are several issues identify in postage service such as quality service, costing, training personal, and new information technology.In the light of improving the customer satisfaction in the postage sector, the research aims to look into the effectiveness of Global Positioning System tracking on website online tracking system, examine the effectiveness of Global Positioning System tracker on shipment information, and investigate the effectiveness of Global Positioning System tracker to the latest data accuracy of shipment information that can influence the customer satisfaction. This research focuses on DHL Company in Malacca for the study.