Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry

• Main Authors: Mohammed Saad, Alawni, Islam, Rabiul, Noor, Mohd Saifoul Zamzuri, Ali, Jamal, Zainal, Zalina
• Format: Article
• Language: English
• Published: Medwell Journals 2016
• Subjects: HD28 Management. Industrial Management
• Online Access: http://repo.uum.edu.my/18364/1/IBM%2010%203%202016%20209-217.pdf; http://repo.uum.edu.my/18364/; http://www.medwelljournals.com/abstract/?doi=ibm.2016.209.217

This study investigated the consequences of service quality in the insurance industry and attempted to examine a well-established association between service quality, customer satisfaction and customer loyalty that has been investigated thoroughly in literature concerning the topic in different coun...