Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry
This study investigated the consequences of service quality in the insurance industry and attempted to examine a well-established association between service quality, customer satisfaction and customer loyalty that has been investigated thoroughly in literature concerning the topic in different coun...
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主要な著者: | , , , , |
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フォーマット: | 論文 |
言語: | English |
出版事項: |
Medwell Journals
2016
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主題: | |
オンライン・アクセス: | http://repo.uum.edu.my/18364/1/IBM%2010%203%202016%20209-217.pdf http://repo.uum.edu.my/18364/ http://www.medwelljournals.com/abstract/?doi=ibm.2016.209.217 |
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