Total service quality management and the service industry: Evidence from international airlines
Today the airline industry is one of the fastest and largest growing industries in the world because of its importance in facilitating national and international relation among st countries, Tangibles, Reliability, Competence, Responsiveness, and Empathy are the core characteristics of service ind...
Saved in:
| 主要作者: | |
|---|---|
| 格式: | Conference or Workshop Item |
| 语言: | English |
| 出版: |
2013
|
| 主题: | |
| 在线阅读: | http://repo.uum.edu.my/16314/1/18.pdf http://repo.uum.edu.my/16314/ |
| 标签: |
添加标签
没有标签, 成为第一个标记此记录!
|