Total service quality management and the service industry: Evidence from international airlines
Today the airline industry is one of the fastest and largest growing industries in the world because of its importance in facilitating national and international relation among st countries, Tangibles, Reliability, Competence, Responsiveness, and Empathy are the core characteristics of service ind...
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| 主要作者: | |
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| 格式: | Conference or Workshop Item |
| 語言: | English |
| 出版: |
2013
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| 主題: | |
| 在線閱讀: | http://repo.uum.edu.my/16314/1/18.pdf http://repo.uum.edu.my/16314/ |
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