Total service quality management and the service industry: Evidence from international airlines
Today the airline industry is one of the fastest and largest growing industries in the world because of its importance in facilitating national and international relation among st countries, Tangibles, Reliability, Competence, Responsiveness, and Empathy are the core characteristics of service ind...
保存先:
| 第一著者: | |
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| フォーマット: | Conference or Workshop Item |
| 言語: | English |
| 出版事項: |
2013
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| 主題: | |
| オンライン･アクセス: | http://repo.uum.edu.my/16314/1/18.pdf http://repo.uum.edu.my/16314/ |
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