A case study of quality evaluation from consumers’ perspectives on Malaysian B2C e-commerce websites

• Main Authors: Abd Wahab, Alawiyah, Ahmad, Faudziah, Baharom, Fauziah, Yahaya, Jamaiah
• Format: Conference or Workshop Item
• Language: English
• Published: Taylor & Francis Group 2014
• Subjects: T Technology (General)
• Online Access: http://repo.uum.edu.my/12438/1/A.pdf; http://repo.uum.edu.my/12438/; http://dx.doi.org/10.1201/b16700-6

Many researchers have reported that more than seventy five percent of dot.com companies do not last longer than two years.One contributing factor is the ignorance of dot.com companies on the consumer needs in their website development.Furthermore, consumers' perspectives are often ignored e-co...