The design of effective online help in Web applications

The usability and ultimately the success of Web-based services are partly due to effective user support.Although the use of online support tools is now more prevalent in Web applications, these often overwhelm the user with information poorly organized, or are simply ignored. This paper proposes a g...

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Bibliographic Details
Main Authors: Roy, Marie Christine, Rannou, Yves, Rivard, Lucie
Format: Conference or Workshop Item
Language:English
Published: 2006
Subjects:
Online Access:http://repo.uum.edu.my/11492/1/309.pdf
http://repo.uum.edu.my/11492/
http://www.kmice.cms.net.my/
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