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The design of effective online help in Web applications

The usability and ultimately the success of Web-based services are partly due to effective user support.Although the use of online support tools is now more prevalent in Web applications, these often overwhelm the user with information poorly organized, or are simply ignored. This paper proposes a g...

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Main Authors: Roy, Marie Christine, Rannou, Yves, Rivard, Lucie
Format: Conference or Workshop Item
Language:English
Published: 2006
Subjects:
TK Electrical engineering. Electronics Nuclear engineering
Online Access:http://repo.uum.edu.my/11492/1/309.pdf
http://repo.uum.edu.my/11492/
http://www.kmice.cms.net.my/
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id my.uum.repo.11492
record_format eprints
spelling my.uum.repo.114922014-07-14T08:09:56Z http://repo.uum.edu.my/11492/ The design of effective online help in Web applications Roy, Marie Christine Rannou, Yves Rivard, Lucie TK Electrical engineering. Electronics Nuclear engineering The usability and ultimately the success of Web-based services are partly due to effective user support.Although the use of online support tools is now more prevalent in Web applications, these often overwhelm the user with information poorly organized, or are simply ignored. This paper proposes a guide for the appropriate choice and design of task support tools based on user profiles, tasks and characteristics of help tools. 2006-06-06 Conference or Workshop Item PeerReviewed application/pdf en http://repo.uum.edu.my/11492/1/309.pdf Roy, Marie Christine and Rannou, Yves and Rivard, Lucie (2006) The design of effective online help in Web applications. In: Knowledge Management International Conference and Exhibition 2006 (KMICE 2006), 6-8 June 2006, The Legend Hotel Kuala Lumpur. http://www.kmice.cms.net.my/
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic TK Electrical engineering. Electronics Nuclear engineering
spellingShingle TK Electrical engineering. Electronics Nuclear engineering
Roy, Marie Christine
Rannou, Yves
Rivard, Lucie
The design of effective online help in Web applications
description The usability and ultimately the success of Web-based services are partly due to effective user support.Although the use of online support tools is now more prevalent in Web applications, these often overwhelm the user with information poorly organized, or are simply ignored. This paper proposes a guide for the appropriate choice and design of task support tools based on user profiles, tasks and characteristics of help tools.
format Conference or Workshop Item
author Roy, Marie Christine
Rannou, Yves
Rivard, Lucie
author_facet Roy, Marie Christine
Rannou, Yves
Rivard, Lucie
author_sort Roy, Marie Christine
title The design of effective online help in Web applications
title_short The design of effective online help in Web applications
title_full The design of effective online help in Web applications
title_fullStr The design of effective online help in Web applications
title_full_unstemmed The design of effective online help in Web applications
title_sort design of effective online help in web applications
publishDate 2006
url http://repo.uum.edu.my/11492/1/309.pdf
http://repo.uum.edu.my/11492/
http://www.kmice.cms.net.my/
_version_ 1644280658460147712
score 13.160551

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