Evaluating customer satisfaction for training provider: A case study in Johor Bahru

• Main Authors: A., Anizan, I.S, Saiful, Za’im, K. Khairul
• 格式: Conference or Workshop Item
• 語言: English
• 出版: 2012
• 主題: HD28 Management. Industrial Management
• 在線閱讀: http://repo.uum.edu.my/11017/1/CR152.pdf; http://repo.uum.edu.my/11017/; http://www.kmice.cms.net.my

This study focused on level of customer satisfaction for training provider by using SERVQUAL method.This study was conducted in Johor Bahru(MPC JB, FMM JB and SIRIMJB).The objectives of this study are to determine the level of customer satisfaction for training provider and also to find the most...