Perbezaan Tanggapan Terhadap Kualiti Perkhidmatan Di Antara Kakitangan Jabatan Hasil Dalam Negeri Dan Pelanggan Di Kawasan Utara

The objective of this study was to determine whether there was a significant difference in the manner the employee of Inland Revenue Department (IRD) and taxpayers perceived quality and quality service provided by IRD in the Northern Region (Perak, Pulau Pinang, Kedah and Perak). At the same time t...

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Bibliographic Details
Main Author: Mat Lazim, Salleh
Format: Thesis
Language:English
English
Published: 1995
Subjects:
Online Access:http://etd.uum.edu.my/697/1/Mat_Lazim_Bin_Salleh.pdf
http://etd.uum.edu.my/697/2/Mat_Lazim_Bin_Salleh_95.pdf
http://etd.uum.edu.my/697/
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