Organizational Structure Characteristics and Employee Job Satisfaction in The Merged-Bank: The Case of CIMB Bank Berhad

• Main Author: Ahmad Budiman, Husain
• Format: Thesis
• Language: English; English
• Published: 2013
• Subjects: HD58.7 Organizational Behavior.
• Online Access: http://etd.uum.edu.my/3793/1/s91397.pdf; http://etd.uum.edu.my/3793/7/s91397.pdf; http://etd.uum.edu.my/3793/

The aims of this study were to examine the relationships among and design, individual roles, process and strategy of the organizational structure characteristics and job satisfaction in Malaysia. Particularly, this study was to determine the job satisfaction of CIMB Bank Berhad employees. Further, the study was aimed at exploring to what extent these employees were satisfied with their employer over several dimensions related to their jobs. A hypothetical model was developed testing the relationships between the independent variables of design, individual and roles, process and strategy of the organizational structure characteristics and job satisfaction was the dependent variable. The study was conducted among employees at head offices and branches. Four hundred and fifty survey questionnaires were distributed in January 2012. However, multiple follow ups yielded 314 statistically usable questionnaires yielding a response rate of about 70%. Descriptive were statistics used to describe a respondent’s profile and the variable items. Correlation, linear and multiple regressions were used for inferential statistics. The results showed that the relationship and among design, individual and roles, process and strategy and job satisfaction were as hypothesized. The study found that, among the four independent variables, strategy was the best predictor while design and individual and roles were the lowest predictors of job satisfaction. The results showed that a positive association existed between the combinations among all independent variables with respect to the dependent variable. The study showed that the combination among all independent variables contributed to the level of employee job satisfaction. The focus of the study was CIMB Employees in the Klang valley only. Thus, the findings can be generalized with respect to CIMB employees in Peninsular Malaysia. For Sabah and Sarawak, a different survey should be conducted because of differences in culture and attitudes.