A Study on the Relationship Between Organizational Culture and Service Quality at Great Eastern Life Assurance (M) Berhad

Much attention has been focused on how to enhance service quality in order to meet customer expectations and demand. However, relatively limited studies focus on the relationship between organizational culture and service quality in insurance industry in Malaysia. The purpose of this study is to ex...

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Bibliographic Details
Main Author: Felly Dalilina, Nurulhuda
Format: Thesis
Language:English
English
Published: 2011
Subjects:
Online Access:http://etd.uum.edu.my/3096/1/FELLY_DALILINA_NURULHUDA.pdf
http://etd.uum.edu.my/3096/2/1.FELLY_DALILINA_NURULHUDA.pdf
http://etd.uum.edu.my/3096/
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