Expected Service Quality In Retail Bank : A Segmentation Analysis Of Business Customer in Nothern Region Of Malaysia

Pemberian perkhidmatan yang berkualiti kepada pelanggan adalah mustahak untuk berjaya dan berterusan dalam bidang perbankan yang saling bersaingan. Demi mengharungi suasana persaingan yang sengit, bank telah menumpukan usaha mereka untuk mengekalkan pelanggan utama mereka. Perkhidmatan yang berkuali...

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Bibliographic Details
Main Author: Chee, Siew Sim
Format: Thesis
Language:English
English
Published: 2000
Subjects:
Online Access:https://etd.uum.edu.my/142/1/CHEE_SIEW_SIM_-_Expected_service_quality_in_retail_bank_-_A_segmentation_analysis_of_business_customer_in_Northern_Region_of_Malaysia.pdf
https://etd.uum.edu.my/142/2/CHEE_SIEW_SIM_-_Expected_service_quality_in_retail_bank_-_A_segmentation_analysis_of_business_customer_in_Northern_Region_of_Malaysia.pdf
https://etd.uum.edu.my/142/
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