Perceived service recovery justice and customer re-patronage intentions: Sequential mediation
The aims of this time-lagged study are twofold, first to identify the effect of perceived justice (as a second-order construct) on recovery satisfaction and customer affection; secondly, to investigate the effect of customer affection and recovery satisfaction on customer�s re-patronage intentions...
محفوظ في:
المؤلفون الرئيسيون: | , , , , |
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التنسيق: | مقال |
منشور في: |
Cogent OA
2021
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الوصول للمادة أونلاين: | https://www.scopus.com/inward/record.uri?eid=2-s2.0-85109150288&doi=10.1080%2f23311975.2021.1938352&partnerID=40&md5=3e19b1f744a2e851cbfc938a9314237d http://eprints.utp.edu.my/29511/ |
الوسوم: |
إضافة وسم
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