Service chatbots: a systematic review
Chatbots or Conversational agents are the next significant technological leap in the field of conversational services, that is, enabling a device to communicate with a user upon receiving user requests in natural language. The device uses artificial intelligence and machine learning to respond to th...
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Main Authors: | Mohamad Suhaili, Sinarwati, Salim, Naomie, Jambli, Mohamad Nazim |
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Format: | Article |
Published: |
Elsevier Ltd
2021
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Subjects: | |
Online Access: | http://eprints.utm.my/id/eprint/95718/ http://dx.doi.org/10.1016/j.eswa.2021.115461 |
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