Service chatbots: a systematic review
Chatbots or Conversational agents are the next significant technological leap in the field of conversational services, that is, enabling a device to communicate with a user upon receiving user requests in natural language. The device uses artificial intelligence and machine learning to respond to th...
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| Main Authors: | , , |
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| Format: | Article |
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Elsevier Ltd
2021
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/95718/ http://dx.doi.org/10.1016/j.eswa.2021.115461 |
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