Understanding how IT capability impacts sustainable competitive advantage through business process management
Business Process Management or BPM is the blueprint of how work is performed in any organisation to deliver customer requirements. Sustainable Competitive Advantage or SCA pushes organisations to adopt flexibility and dynamism into their systems, processes and culture. A study was carried out to det...
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| Main Authors: | , , |
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| Format: | Article |
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Macrothink Institute
2019
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/89761/ http://dx.doi.org/10.5296/bms.v10i2.15899 |
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