The relationship of values of certification, professionalism, job satisfaction and service quality in the tourism industry of South Sulawesi

• المؤلف الرئيسي: Eppang, Buntu Marannu
• التنسيق: أطروحة
• اللغة: English
• منشور في: 2017
• الموضوعات: HD28 Management. Industrial Management
• الوصول للمادة أونلاين: http://eprints.utm.my/id/eprint/79103/1/BuntuMarannuEppangPFM2017.pdf; http://eprints.utm.my/id/eprint/79103/

One of the strategies to cope with the competition in tourism industry in Indonesia is to implement a better professional certification system in order to have qualified human resources, especially in the era of ASEAN liberalism. The implication of Herzberg’s theory is that values of certification,...