Proposing a new hierarchical framework for the evaluation of quality management practices: a new combined fuzzy hybrid MCDM approach
This study aims to evaluate the quality management (QM) practices in Iranian hotels that are small and medium enterprises (SMEs) through the integration of the fuzzy set theory with both qualitative and quantitative methods. The criteria were collected through the literature survey and the fuzzy Del...
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| Main Authors: | , , , , , |
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| Format: | Article |
| Published: |
Taylor and Francis Inc.
2016
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/73978/ https://www.scopus.com/inward/record.uri?eid=2-s2.0-84959342329&doi=10.3846%2f16111699.2015.1061589&partnerID=40&md5=a8f89e8d567299045a4d8320f6459a95 |
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