Proposing a new hierarchical framework for the evaluation of quality management practices: a new combined fuzzy hybrid MCDM approach

• Main Authors: Mardani, Abbas, Jusoh, Ahmad, Zavadskas, Edmundas Kazimieras, Zakuan, Norhayati, Valipour, Alireza, Kazemilari, Mansooreh
• Format: Article
• Published: Taylor and Francis Inc. 2016
• Subjects: HD28 Management. Industrial Management
• Online Access: http://eprints.utm.my/id/eprint/73978/; https://www.scopus.com/inward/record.uri?eid=2-s2.0-84959342329&doi=10.3846%2f16111699.2015.1061589&partnerID=40&md5=a8f89e8d567299045a4d8320f6459a95

This study aims to evaluate the quality management (QM) practices in Iranian hotels that are small and medium enterprises (SMEs) through the integration of the fuzzy set theory with both qualitative and quantitative methods. The criteria were collected through the literature survey and the fuzzy Del...