The moderating effects of affective commitment on the relationship between personality traits and customer-oriented behavior

• 主要な著者: Ping, L. L., Ahmad, U. N. U., Hee, O. C.
• フォーマット: 論文
• 出版事項: International Information Institute Ltd. 2016
• 主題: HD28 Management. Industrial Management
• オンライン･アクセス: http://eprints.utm.my/id/eprint/71578/; https://www.scopus.com/inward/record.uri?eid=2-s2.0-84994059380&partnerID=40&md5=8163cf0e3b52b17cec2c844313f19b8a

The purpose of this study is to examine the moderating effects of affective commitment on the relationship between personality traits and customer-oriented behavior among the Malaysian nurses. A quantitative research method was used in this study. Hierarchical regression analysis was employed to tes...