Moderating effect of affective commitment on the relationship between personality traits, job satisfaction and customer-oriented behavior among nurses
Rapid growth of the healthcare industry and existence of a more educated population have resulted in higher demand and expectation of the nursing care services. Healthcare providers need to meet the demand and expectation by introducing customer-oriented behavior among nurses. Previous studies on cu...
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| Format: | Thesis |
| Language: | English |
| Published: |
2016
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| Online Access: | http://eprints.utm.my/id/eprint/84138/1/LimLeePingPFM2016.pdf http://eprints.utm.my/id/eprint/84138/ http://dms.library.utm.my:8080/vital/access/manager/Repository/vital:126328 |
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