Employee job satisfaction, customer satisfaction and profitability in 5-star hotels in Kuala Lumpur
This research investigates the relationship between employee job satisfaction, perceived customer satisfaction and profitability of the 5-star Hotels in Kuala Lumpur. These elements play an important role in determining firm’s profitability, especially in the hotel industry. The research data was co...
Saved in:
Main Authors: | Singh, Harcharanjit, Al-Amin, Abul Quasem, Baroto, Mas Bambang, Jamil, Rossilah, Pazyar, Mohammad |
---|---|
Format: | Article |
Published: |
American Scientific Publishers
2016
|
Subjects: | |
Online Access: | http://eprints.utm.my/id/eprint/69380/ http://dx.doi.org/10.1166/asl.2016.6652 |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
The relationship between employee satisfaction, service quality, customer satisfaction and profitability in 5-star hotels in Kuala Lumpur
by: Singh, Harcharanjit, et al.
Published: (2015) -
The relationship between employee job satisfaction, perceived customer satisfaction, service quality, and profitability in luxury hotels in Kuala Lumpur
by: Singh, H., et al.
Published: (2017) -
Relationship between the star and the hotel service guarantees of customer satisfaction
by: Mohd Shahril, Aslinda, et al.
Published: (2015) -
Factors that influence customer satisfaction in 3-star hotels in kelantan
by: Kasturi A/P Ragunathan, et al.
Published: (2022) -
Spa attributes, customer satisfaction and retention: customers of 4 & 5 stars hotel spas in Kuala Lumpur / Nor Laily Ibrahim
by: Ibrahim, Nor Laily
Published: (2010)