The impacts of e-service quality and e-customer satisfaction on e-customer loyalty in internet banking
Internet banking is one of the increasingly important businesses in electronic business worldwide. Measuring e-SQ has become major focus of service marketers for ensuring electronic customer satisfaction (e-Satisfaction), which in turn contributing to customer loyalty (e-Loyalty). Internet banking i...
Saved in:
| Main Authors: | , , , |
|---|---|
| 格式: | Article |
| 出版: |
American Scientific Publishers
2014
|
| 主題: | |
| 在線閱讀: | http://eprints.utm.my/id/eprint/62948/ http://dx.doi.org/10.1166/asl.2014.5260 |
| 標簽: |
添加標簽
沒有標簽, 成為第一個標記此記錄!
|