The effect of demographics on Quality Management Principles of ISO 9001:2008 amongst Malaysia Hajj Pilgrims
The implementation of Quality Management Principles (QMP) is crucial in ensuring business excellence. Many ISO certified organizations have adopted the QMP of ISO 9001:2008 for achieving and sustaining business performance. However, studies related to the implementation of QMP amongst Malaysia Hajj...
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my.utm.620992017-08-09T07:51:31Z http://eprints.utm.my/id/eprint/62099/ The effect of demographics on Quality Management Principles of ISO 9001:2008 amongst Malaysia Hajj Pilgrims Ahmad @Mohamad, Md. Fauzi Md. Ariff, Mohd. Shoki Mohamad Zakwan @ Zakuan, Norhayati Mat Saman, Muhamad Zameri Syed Abdul Rahman, Syed Saleh Raja Abdullah, Tengku Aziz Fadzil, Nukman TS156.6 Quality Control The implementation of Quality Management Principles (QMP) is crucial in ensuring business excellence. Many ISO certified organizations have adopted the QMP of ISO 9001:2008 for achieving and sustaining business performance. However, studies related to the implementation of QMP amongst Malaysia Hajj pilgrims are limited. This study examines the effect of demographic of Hajj Pilgrims on QMP of ISO 9001:2008. Four constructs of QMP were developed and a questionnaire was prepared to measure the implementation of the QMP as perceived by the Malaysia Hajj Pilgrims. 500 questionnaires were distributed to the respondents using stratified random sampling procedure. A total of 350 usable questionnaires were collected and analyzed. The overall descriptive result indicated that the QMP are highly adhered to by staff of TH. It shows that the Hajj Pilgrims rated high level of QMP being practiced by the staff. This implies that TH has performed the excellent performance of QMP in the delivery of hajj services. There is no significant effect of demographic on QMP for gender, age, occupation, academic and frequency of performing Hajj except for category of Hajj pilgrims. 2015 Conference or Workshop Item PeerReviewed Ahmad @Mohamad, Md. Fauzi and Md. Ariff, Mohd. Shoki and Mohamad Zakwan @ Zakuan, Norhayati and Mat Saman, Muhamad Zameri and Syed Abdul Rahman, Syed Saleh and Raja Abdullah, Tengku Aziz and Fadzil, Nukman (2015) The effect of demographics on Quality Management Principles of ISO 9001:2008 amongst Malaysia Hajj Pilgrims. In: 4th ICTMBE-International Conference on Technolgoy Management,Business and Entrepreneur, 24-25 Nov, 2015, Melaka, Malaysia. https://conferencealerts.com/show-event?id=155213 |
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TS156.6 Quality Control Ahmad @Mohamad, Md. Fauzi Md. Ariff, Mohd. Shoki Mohamad Zakwan @ Zakuan, Norhayati Mat Saman, Muhamad Zameri Syed Abdul Rahman, Syed Saleh Raja Abdullah, Tengku Aziz Fadzil, Nukman The effect of demographics on Quality Management Principles of ISO 9001:2008 amongst Malaysia Hajj Pilgrims |
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The implementation of Quality Management Principles (QMP) is crucial in ensuring business excellence. Many ISO certified organizations have adopted the QMP of ISO 9001:2008 for achieving and sustaining business performance. However, studies related to the implementation of QMP amongst Malaysia Hajj pilgrims are limited. This study examines the effect of demographic of Hajj Pilgrims on QMP of ISO 9001:2008. Four constructs of QMP were developed and a questionnaire was prepared to measure the implementation of the QMP as perceived by the Malaysia Hajj Pilgrims. 500 questionnaires were distributed to the respondents using stratified random sampling procedure. A total of 350 usable questionnaires were collected and analyzed. The overall descriptive result indicated that the QMP are highly adhered to by staff of TH. It shows that the Hajj Pilgrims rated high level of QMP being practiced by the staff. This implies that TH has performed the excellent performance of QMP in the delivery of hajj services. There is no significant effect of demographic on QMP for gender, age, occupation, academic and frequency of performing Hajj except for category of Hajj pilgrims. |
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Conference or Workshop Item |
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Ahmad @Mohamad, Md. Fauzi Md. Ariff, Mohd. Shoki Mohamad Zakwan @ Zakuan, Norhayati Mat Saman, Muhamad Zameri Syed Abdul Rahman, Syed Saleh Raja Abdullah, Tengku Aziz Fadzil, Nukman |
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Ahmad @Mohamad, Md. Fauzi Md. Ariff, Mohd. Shoki Mohamad Zakwan @ Zakuan, Norhayati Mat Saman, Muhamad Zameri Syed Abdul Rahman, Syed Saleh Raja Abdullah, Tengku Aziz Fadzil, Nukman |
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Ahmad @Mohamad, Md. Fauzi |
title |
The effect of demographics on Quality Management Principles of ISO 9001:2008 amongst Malaysia Hajj Pilgrims |
title_short |
The effect of demographics on Quality Management Principles of ISO 9001:2008 amongst Malaysia Hajj Pilgrims |
title_full |
The effect of demographics on Quality Management Principles of ISO 9001:2008 amongst Malaysia Hajj Pilgrims |
title_fullStr |
The effect of demographics on Quality Management Principles of ISO 9001:2008 amongst Malaysia Hajj Pilgrims |
title_full_unstemmed |
The effect of demographics on Quality Management Principles of ISO 9001:2008 amongst Malaysia Hajj Pilgrims |
title_sort |
effect of demographics on quality management principles of iso 9001:2008 amongst malaysia hajj pilgrims |
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2015 |
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http://eprints.utm.my/id/eprint/62099/ https://conferencealerts.com/show-event?id=155213 |
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1643655321610092544 |
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