Company's performance self-assessment (COPSA) among facilities outsourcing firms in Malaysia: a focus on service deliver

• Main Authors: Iman, Abdul Hamid Mar, Douglas, Muhammad Umbugala, Mohd. Ali, Hishamuddin
• Format: Article
• Published: Taylor and Francis Ltd. 2015
• Subjects: HB615-715 Entrepreneurship. Risk and uncertainty. Property
• Online Access: http://eprints.utm.my/id/eprint/58090/; http://dx.doi.org/10.3846/1648715X.2015.1054920

Company performance self-assessment (CoPSA), whose fundamental purpose is to provide a check-and-balance mechanism for practice performance through progress-and-performance self-assessment (PaPSa) is yet to be in place in the facilities management industry. Specially needed by facilities service out...