VoIP based tele-medicine call center-issues, challenges and proposed solution

• Main Authors: Al Mamoon, Ishtiak, Islam, A. K. M. Muzahidul, Baharun, Sabariah
• Format: Article
• Language: English
• Published: Penerbit UTM Press 2015
• Subjects: TK Electrical engineering. Electronics Nuclear engineering
• Online Access: http://eprints.utm.my/id/eprint/55885/1/IshtiakAlMamoon2015_VoIPBasedTeleMedicineCallCenterIssues.pdf; http://eprints.utm.my/id/eprint/55885/; http://dx.doi.org/10.11113/jt.v74.3553

In recent years, medical call centers have started using IP telephony services to minimize the overhead telecom expenses. However, the advent of Voice-Over-IP (VoIP) technology has also created a major discontinuity in telecommunication sector due to illegal VoIP or gray calls, causing a great impac...