Service level agreements: governance in outsourcing facility management

• Main Authors: Mohamed, Armai, Mohammed, Abdul Hakim, Asmoni, Mat Naim Abdullah
• Format: Article
• Language: English
• Published: Penerbit UTM Press 2015
• Subjects: HD1394-1394.5 Real estate management
• Online Access: http://eprints.utm.my/id/eprint/55429/1/MatNaimAbdullahAsmoni2015_ServiceLevelAgreementsGovernanceinOutsourcing.pdf; http://eprints.utm.my/id/eprint/55429/; http://dx.doi.org/10.11113/jt.v73.4313

Governance mechanism is playing vital role in service performance. Service level agreement is a governance mechanism to facilitate the performance management of the facility management services outsourced. Service level agreement is indispensable document to be referred to ensure that the facility m...