Service level agreements: governance in outsourcing facility management
Governance mechanism is playing vital role in service performance. Service level agreement is a governance mechanism to facilitate the performance management of the facility management services outsourced. Service level agreement is indispensable document to be referred to ensure that the facility m...
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Online Access: | http://eprints.utm.my/id/eprint/55429/1/MatNaimAbdullahAsmoni2015_ServiceLevelAgreementsGovernanceinOutsourcing.pdf http://eprints.utm.my/id/eprint/55429/ http://dx.doi.org/10.11113/jt.v73.4313 |
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my.utm.554292017-11-01T04:17:03Z http://eprints.utm.my/id/eprint/55429/ Service level agreements: governance in outsourcing facility management Mohamed, Armai Mohammed, Abdul Hakim Asmoni, Mat Naim Abdullah HD1394-1394.5 Real estate management Governance mechanism is playing vital role in service performance. Service level agreement is a governance mechanism to facilitate the performance management of the facility management services outsourced. Service level agreement is indispensable document to be referred to ensure that the facility management services delivery comply the quality standard stipulated in the agreement. The service level agreement elements represent the required service performance. Previous research indicates that one of the reasons for the agreement failure is due to unclear and confusing service level agreement elements. The aim of this study is to develop the service level agreement fundamental elements for facilities management services in outsourcing contract. Penerbit UTM Press 2015 Article PeerReviewed application/pdf en http://eprints.utm.my/id/eprint/55429/1/MatNaimAbdullahAsmoni2015_ServiceLevelAgreementsGovernanceinOutsourcing.pdf Mohamed, Armai and Mohammed, Abdul Hakim and Asmoni, Mat Naim Abdullah (2015) Service level agreements: governance in outsourcing facility management. Jurnal Teknologi, 73 (5-6). pp. 11-15. ISSN 0127-9696 http://dx.doi.org/10.11113/jt.v73.4313 DOI:10.11113/jt.v73.4313 |
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HD1394-1394.5 Real estate management Mohamed, Armai Mohammed, Abdul Hakim Asmoni, Mat Naim Abdullah Service level agreements: governance in outsourcing facility management |
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Governance mechanism is playing vital role in service performance. Service level agreement is a governance mechanism to facilitate the performance management of the facility management services outsourced. Service level agreement is indispensable document to be referred to ensure that the facility management services delivery comply the quality standard stipulated in the agreement. The service level agreement elements represent the required service performance. Previous research indicates that one of the reasons for the agreement failure is due to unclear and confusing service level agreement elements. The aim of this study is to develop the service level agreement fundamental elements for facilities management services in outsourcing contract. |
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Article |
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Mohamed, Armai Mohammed, Abdul Hakim Asmoni, Mat Naim Abdullah |
author_facet |
Mohamed, Armai Mohammed, Abdul Hakim Asmoni, Mat Naim Abdullah |
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Mohamed, Armai |
title |
Service level agreements: governance in outsourcing facility management |
title_short |
Service level agreements: governance in outsourcing facility management |
title_full |
Service level agreements: governance in outsourcing facility management |
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Service level agreements: governance in outsourcing facility management |
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Service level agreements: governance in outsourcing facility management |
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service level agreements: governance in outsourcing facility management |
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Penerbit UTM Press |
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2015 |
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http://eprints.utm.my/id/eprint/55429/1/MatNaimAbdullahAsmoni2015_ServiceLevelAgreementsGovernanceinOutsourcing.pdf http://eprints.utm.my/id/eprint/55429/ http://dx.doi.org/10.11113/jt.v73.4313 |
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