Modelling the influence of healthcare facilities management service quality on patients satisfaction
Purpose: Facilities management (FM) professionals state that adopting FM will positively support core service delivery and ensure customer satisfaction. Evidences of such claim are important as it will enhance the rationale for institutionalising prudent FM service quality in hospitals in Ghana. Thi...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
Emerald Group Publishing Ltd.
2019
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/90148/ https://dx.doi.org/10.1108/JFM-08-2018-0053 |
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