Customer service quality in a public agency in Malaysia: towards a customer- focused public organization
This study focuses on customer service quality in a public agency in Malaysia. The role of this agency is to provide technical advice to government departments ondevelopment of projects. However, there are many government departments that implement projects on their own and do not always prefer t...
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| Main Authors: | , , |
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| Format: | Article |
| Published: |
INSInet Publications
2011
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/44826/ |
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