The mediating effect of work culture on the relationship between total quality management and employee performance in Malaysia manufacturing industry

• Main Authors: Zahari, M. K., Zakuan, N., Saraih, U. N.
• Format: Conference or Workshop Item
• Published: 2023
• Subjects: HD28 Management. Industrial Management
• Online Access: http://eprints.utm.my/108122/; http://dx.doi.org/10.1063/5.0116384

Total Quality Management (TQM) is a management philosophy and operational style centered on continuous improvement in all processes, goods, and services, with the goal of continually exceeding present and future expectations of all stakeholders. TQM is critical to the organization's ability to...