An analysis of the impact of total quality management on employee performance with mediating role of process innovation

• Main Authors: Dedy, A. N., Zakuan, N., Omain, S. Z., Rahim, K. A., Ariff, M. S. M., Sulaiman, Z., Saman, M. Z. M.
• Format: Conference or Workshop Item
• Published: Institute of Physics Publishing 2016
• Subjects: HD28 Management. Industrial Management
• Online Access: http://eprints.utm.my/id/eprint/73238/; https://www.scopus.com/inward/record.uri?eid=2-s2.0-84977273050&doi=10.1088%2f1757-899X%2f131%2f1%2f012017&partnerID=40&md5=5a0e83f3a19a2de3f9ee6bfa6ea1219d

TQM practices are important to provide customer satisfaction by improved product performance and sustained towards the organizational goal. The objective of this study was to analyse the relationship between TQM practices, process innovation and employee performance. In this study, six critical succ...