Evaluating information technology implementation success factors using a balanced scorecard

• Main Authors: Masrom, Maslin, Inge Handriani, Inge Handriani, Maarop, Nurazean
• Format: Article
• Language: English
• Published: Global Academic Excellence (M) Sdn. Bhd. 2022
• Subjects: T Technology (General)
• Online Access: http://eprints.utm.my/104077/1/MaslinMasromNurazeanMaaropIngeHandriani2022_EvaluatingInformationTechnologyImplementationSuccess.pdf; http://eprints.utm.my/104077/; http://dx.doi.org/10.35631/JISTM.727016

Today, the introduction of Information Technology (IT) has helped companies to flourish. The Balanced Scorecard (BSc) model has been adopted by many leading companies and organizations to measure their business performance and has appeared as a decision support tool at the strategic management level...