Apology strategies used by hotel management students in response to conflicts and challenges

Communication is deeply intertwined in the hotel industry. Besides providing services, one cannot imagine how the industry can thrive without communication as it plays a very vital in establishing and representing the success of a hotel. Therefore, a tactical approach in communication is importan...

Full description

Saved in:
Bibliographic Details
Main Author: Abdul Latiff Janaton, Noor Aqilah
Format: Thesis
Language:English
English
English
Published: 2021
Subjects:
Online Access:http://eprints.uthm.edu.my/8290/2/24p%20NOOR%20SAIDATUL%20MAYA%20IBRAHIM.pdf
http://eprints.uthm.edu.my/8290/1/NOOR%20SAIDATUL%20MAYA%20IBRAHIM%20COPYRIGHT%20DECLARATION.pdf
http://eprints.uthm.edu.my/8290/3/NOOR%20SAIDATUL%20MAYA%20IBRAHIM%20WATERMARK.pdf
http://eprints.uthm.edu.my/8290/
Tags: Add Tag
No Tags, Be the first to tag this record!