Social factor as an indicator for service excellence in facilities management services

• Main Authors: Kasim, Rozilah, Umar, Muhammad Akilu, Martin, David
• Format: Article
• Language: English
• Published: JARDCS 2018
• Subjects: T Technology (General); TS155-194 Production management. Operations management
• Online Access: http://eprints.uthm.edu.my/5029/1/AJ%202018%20%28477%29.pdf; http://eprints.uthm.edu.my/5029/

Local council are faced with challenges of how to satisfy the local populace with efficient services. General environmental cleanliness and waste collection is part of the responsibilities of the local council. Daerah Pontian is a local council whose function cut across this domain. Due to incessant...