Factor affecting customers’ acceptance of self-service restaurant ordering system (SROS) in Johor Restaurant

• Main Authors: Lim, Jie Yee, Shiau, Wei Chan, Ismail, Fadillah, Ahmad, Md Fauzi
• Format: Conference or Workshop Item
• Language: English
• Published: 2024
• Subjects: T Technology (General)
• Online Access: http://eprints.uthm.edu.my/12108/1/P16911_42e9b63ec9e6e6f6bded544171ca5fd6.pdf%206.pdf; http://eprints.uthm.edu.my/12108/; https://doi.org/10.30880/rmtb.2024.05.01.064

The advancement of technology has led the restaurant sector towards a sustainable future where a self-service restaurant ordering system (SROS) can be utilized at every level of the service process. However, customers who had used the SROS at McDonald’s and Haidilao Hot Pot found that the older gene...