A new user centred design model towards user satisfaction using online information of smart government

• Main Author: Alkhoori, Khalid Husain Mohamed Shareef Abdulla
• Format: Thesis
• Language: English; English
• Published: 2023
• Online Access: http://eprints.utem.edu.my/id/eprint/27142/1/A%20new%20user%20centred%20design%20model%20towards%20user%20satisfaction%20using%20online%20information%20of%20smart%20government.pdf; http://eprints.utem.edu.my/id/eprint/27142/2/A%20new%20user%20centred%20design%20model%20towards%20user%20satisfaction%20using%20online%20information%20of%20smart%20government.pdf; http://eprints.utem.edu.my/id/eprint/27142/; https://plh.utem.edu.my/cgi-bin/koha/opac-detail.pl?biblionumber=123081

The information online of smart government is important to enhance the smoothness of the governance in one country. It is one of the ways that can improve citizen-government engagement through online media. Unfortunately, there are a some of attributes need to be identified in order to solve the problem that will give bad experience to the user when using online information of smart government. Bad user experience will lead to lack of trust to use and minds capping need to be done. Smart government is open, transparent, and collaborative and community engaged. Therefore, to build user centred design is often the primary objective of the smart government to gain public’s experience. However, the smart government security often impinges on the public experience. The research provides a framework that is not enforce a particular user experience on anybody but more to on allowing the online information of smart government acceptable, when citizen as a user can make a choice and make every effort to make their experience as frictionless as possible. However, up to this date, there is no specific study about the framework or model on user centered design towards user satisfaction in using online information of smart government. Hence, this study aims to user satisfaction in using online information of smart government. There are three objectives of this study. First, is to analyse the factors of user centred design to enhance user experience using online information of smart government. Second, is to design a new user centred design model to enhance user experience using online information of smart government. Third, is to validate the proposed model in in improving user experience using online information of smart government. The study opted for an exploratory study using systematic literature study to identify the significant factors of user centred design towards user experience using online information of smart government. The research study is conducted in UAE with the estimated sample size is 323 respondents. To develop user centered design model towards positive user experience when using online information of smart government, data were analyzed based on regression model to test the 6 hypotheses. The results derived show significant values on emotion, behaviour, trust, time consume, and ergonomic factors which recorded P-Values of 0.027, 0.050, 0.050, 0.050 and 0.050 respectively that implies significant relationship with influence on enhance user experience are accepted, while the hypothesis related to flexibility factor is rejected. Based on hypothesis testing and analysis, there is a strong relationship between the factors of significant factors of user centred design to enhance user experience using online information of smart government with significant R-value which validated the propose model. Overall, the implementation user centered model in enhancing the user experience when using online information of smart government developed can be used by government agencies that have been tasked with accessing user-centered design models as helpful resources while adopting smart government of information online.