Towards e-Government: end-user satisfaction with IT implementation at royal Malaysian customs
This paper examines the extent of end-user satisfaction on the service delivery process by the Royal Malaysian Customs (RMC) as the agency moves toward implementing electronic government (e-government) initiatives. The RMC has in fact been identified as one of the prominent and technology-pioneering...
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| Main Authors: | , , , |
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| Format: | Article |
| Published: |
World Scientific Publishing Co. Pte Ltd
2014
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/63106/ http://dx.doi.org/10.1142/S0219622014500102 |
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