Determinants affecting customer perceived e-service quality towards e-retailing shopping site in Malaysia

• Main Authors: Bakri, Mohammed Hariri, Lim, Pei Sian, Habidin, Nurul Fadly, Abdul Aziz, Nor Azah, Masrom, Nor Ratna
• Format: Article
• Language: English
• Published: Inderscience Enterprises Ltd. 2021
• Online Access: http://eprints.utem.edu.my/id/eprint/25779/2/2021_IJBEX-22314_PPV%20%281%29.PDF; http://eprints.utem.edu.my/id/eprint/25779/; https://www.inderscienceonline.com/doi/abs/10.1504/IJBEX.2021.119752

In the current new era of digital, e-commerce platform has been growing rapidly. Thus, this research aimed to study the determinants affecting customer perceived e-service quality (PeSQ) towards e-retailing shopping site in Malaysia and to examine the most significant determinants of e-service quali...