An Insight Of Customer's Behavior Intention To Use Self-Service Kiosk In Melaka Fast Food Restaurant

• Main Authors: Abdul Rashid, Nurulizwa, Ketimin, Susandra, Al-Shami, Samer Ali Hussein
• Format: Article
• Language: English
• Published: Penerbit Universiti Teknikal Malaysia Melaka 2021
• Online Access: http://eprints.utem.edu.my/id/eprint/25596/2/JTMT.PDF; http://eprints.utem.edu.my/id/eprint/25596/; https://jtmt.utem.edu.my/jtmt/article/view/6020/4003

Self-service kiosks (SSKs) are mostly implemented and promoted to substitute traditional service encounters, and researchers have investigated the influencers of SSK acceptance. This research aims to determine important perceived variables in the use of self-service kiosks (SSK) to determine Malay...