Service - Oriented Organisational Citizenship Behaviour In Malaysian Upscale Hotels: The Role Of Organisational Resources, Job Resources, Personal Resources, And Work Engagement

Service - Oriented organisational citizenship behaviour (SO-OCB) is a form of extra-role behaviour that goes beyond formal work descriptions in a service organisation. Consisting of three dimensions, loyalty OCB, service delivery OCB, and participation OCB, SO-OCB is important to service organisati...

Full description

Saved in:
Bibliographic Details
Main Author: Choo, Ling Suan
Format: Thesis
Language:English
Published: 2014
Subjects:
Online Access:http://eprints.usm.my/45225/1/SERVICE-ORIENTED%20ORGANISATIONAL%20CITIZENSHIP-24PAGE.pdf
http://eprints.usm.my/45225/
Tags: Add Tag
No Tags, Be the first to tag this record!

Similar Items