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Service - Oriented Organisational Citizenship Behaviour In Malaysian Upscale Hotels: The Role Of Organisational Resources, Job Resources, Personal Resources, And Work Engagement

Service - Oriented organisational citizenship behaviour (SO-OCB) is a form of extra-role behaviour that goes beyond formal work descriptions in a service organisation. Consisting of three dimensions, loyalty OCB, service delivery OCB, and participation OCB, SO-OCB is important to service organisati...

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Main Author: Choo, Ling Suan
Format: Thesis
Language:English
Published: 2014
Subjects:
HD28-70 Management. Industrial Management
Online Access:http://eprints.usm.my/45225/1/SERVICE-ORIENTED%20ORGANISATIONAL%20CITIZENSHIP-24PAGE.pdf
http://eprints.usm.my/45225/
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id my.usm.eprints.45225
record_format eprints
spelling my.usm.eprints.45225 http://eprints.usm.my/45225/ Service - Oriented Organisational Citizenship Behaviour In Malaysian Upscale Hotels: The Role Of Organisational Resources, Job Resources, Personal Resources, And Work Engagement Choo, Ling Suan HD28-70 Management. Industrial Management Service - Oriented organisational citizenship behaviour (SO-OCB) is a form of extra-role behaviour that goes beyond formal work descriptions in a service organisation. Consisting of three dimensions, loyalty OCB, service delivery OCB, and participation OCB, SO-OCB is important to service organisations, such as hotels in improving its service quality and customer loyalty. This study grounded in the Conservation of Resources Theory', posited a positive and significant relationship between three bases of resources (organisation, job. and personal) and SO-OCB. 2014-08 Thesis NonPeerReviewed application/pdf en http://eprints.usm.my/45225/1/SERVICE-ORIENTED%20ORGANISATIONAL%20CITIZENSHIP-24PAGE.pdf Choo, Ling Suan (2014) Service - Oriented Organisational Citizenship Behaviour In Malaysian Upscale Hotels: The Role Of Organisational Resources, Job Resources, Personal Resources, And Work Engagement. PhD thesis, Universiti Sains Malaysia.
institution Universiti Sains Malaysia
building Hamzah Sendut Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Sains Malaysia
content_source USM Institutional Repository
url_provider http://eprints.usm.my/
language English
topic HD28-70 Management. Industrial Management
spellingShingle HD28-70 Management. Industrial Management
Choo, Ling Suan
Service - Oriented Organisational Citizenship Behaviour In Malaysian Upscale Hotels: The Role Of Organisational Resources, Job Resources, Personal Resources, And Work Engagement
description Service - Oriented organisational citizenship behaviour (SO-OCB) is a form of extra-role behaviour that goes beyond formal work descriptions in a service organisation. Consisting of three dimensions, loyalty OCB, service delivery OCB, and participation OCB, SO-OCB is important to service organisations, such as hotels in improving its service quality and customer loyalty. This study grounded in the Conservation of Resources Theory', posited a positive and significant relationship between three bases of resources (organisation, job. and personal) and SO-OCB.
format Thesis
author Choo, Ling Suan
author_facet Choo, Ling Suan
author_sort Choo, Ling Suan
title Service - Oriented Organisational Citizenship Behaviour In Malaysian Upscale Hotels: The Role Of Organisational Resources, Job Resources, Personal Resources, And Work Engagement
title_short Service - Oriented Organisational Citizenship Behaviour In Malaysian Upscale Hotels: The Role Of Organisational Resources, Job Resources, Personal Resources, And Work Engagement
title_full Service - Oriented Organisational Citizenship Behaviour In Malaysian Upscale Hotels: The Role Of Organisational Resources, Job Resources, Personal Resources, And Work Engagement
title_fullStr Service - Oriented Organisational Citizenship Behaviour In Malaysian Upscale Hotels: The Role Of Organisational Resources, Job Resources, Personal Resources, And Work Engagement
title_full_unstemmed Service - Oriented Organisational Citizenship Behaviour In Malaysian Upscale Hotels: The Role Of Organisational Resources, Job Resources, Personal Resources, And Work Engagement
title_sort service - oriented organisational citizenship behaviour in malaysian upscale hotels: the role of organisational resources, job resources, personal resources, and work engagement
publishDate 2014
url http://eprints.usm.my/45225/1/SERVICE-ORIENTED%20ORGANISATIONAL%20CITIZENSHIP-24PAGE.pdf
http://eprints.usm.my/45225/
_version_ 1643711225381519360
score 13.149126

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