Chinese customers’ satisfaction with hotels in Hong Kong: determinants and moderating role of Chinese populations

• Main Authors: Hoc-Nang Fong , Lawrence, Chau-Min Poon, Priscilla, Suk- Fong Fung, Daisy
• Format: Conference or Workshop Item
• Language: English
• Published: 2013
• Subjects: TH1-9745 Building construction
• Online Access: http://eprints.usm.my/34994/1/HBP26.pdf; http://eprints.usm.my/34994/

Witnessing the growing demand of hotel accommodation by Chinese tourists, many hoteliers wager their business growth on the Chinese outbound markets. Satisfying Chinese customers becomes a top priority mission of many hotel managers nowadays. In response to this market trend, an extensive range...