Electronic Service Quality Satisfaction, Trust And Loyalty: A Study On Online Banking In Penang
Kajian ini dijalankan bagi mengkaji faktor-faktor yang menyumbang kepada kesetiaan pelanggan terhadap kualiti perkhidmatan elektronik. The purpose of the study is to investigate the factors contribute to customer loyalty in electronic services quality.
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| 格式: | Thesis |
| 語言: | English |
| 出版: |
2006
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| 在線閱讀: | http://eprints.usm.my/29459/1/ELECTRONIC_SERVICE_QUALITY_SATISFACTION%2CTRUST_AND_LOYALTY.pdf http://eprints.usm.my/29459/ |
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